supurbaji Terms and Conditions

1.1 Eligibility Requirements

To use the supurbaji platform, the following conditions must be met:

• You must be at least 21 years of age. This platform is open only to those who are 21 or older.
• You must create a valid, active account and provide accurate personal information.
• You must acknowledge that you are using this platform voluntarily and entirely of your own choice.
• You agree to comply with all provisions of these Terms.

1.2 Right to Modify Terms

supurbaji reserves the right to amend these terms and conditions at any time without prior notice. Continued use of the platform after updated terms are published on the website will be treated as acceptance of the new terms. You are therefore advised to visit this page regularly.

2.1 Registration Rules

• Each individual may create only one account. Creating multiple accounts is strictly prohibited and any such accounts will be confiscated.
• All information provided at the time of registration — name, date of birth, address, mobile number, and payment details — must be truthful, accurate, and complete.
• supurbaji reserves the right to suspend or cancel any account registered with false or incomplete information.
• It is entirely your responsibility to keep your account password and login details confidential.

2.2 Account Verification (KYC)

supurbaji may request the following documents for identity verification at any time:

• A scanned copy of your National ID Card (NID) or passport.
• Proof of payment method ownership — such as bKash or Nagad account details.
• A recent bank statement or utility bill as proof of address.

supurbaji reserves the right to hold withdrawals until verification is complete.

2.3 Closing Your Account

If you wish to close your supurbaji account, please submit a request through our live chat or email. It is your responsibility to withdraw any available balance before the account is closed.

3.1 Accepted Payment Methods

supurbaji supports the following payment methods:

• bKash — Bangladesh's most popular mobile banking service.
• Nagad — the postal department's mobile financial service.
• Rocket — Dutch-Bangla Bank's mobile banking service.
• Upay — United Commercial Bank's digital payment service.
• Bank Transfer — direct transfer from a bank account.

3.2 Deposit Policy

• The minimum deposit amount is ৳100 for all methods.
• Deposits are generally credited to your account instantly. For any delay, please contact live chat.
• Deposited funds must come only from your own payment method — third-party payments will not be accepted.
• If any deposit appears suspicious, supurbaji may temporarily hold it for investigation and verification.

3.3 Withdrawal Policy

• The minimum withdrawal amount is ৳1,000.
• Withdrawal requests are generally processed within 10 to 45 minutes.
• Withdrawals may only be made to the payment method used for the deposit.
• KYC verification must be completed before your first withdrawal.
• Withdrawals will not be processed if any bonus wagering requirements on the account remain unfulfilled.

4.1 Welcome Bonus

supurbaji offers an attractive welcome bonus for new members:

• 120% bonus on the first deposit up to a maximum of ৳10,000.
• Example: deposit ৳1,000 and receive a ৳1,200 bonus — total balance ৳2,200.
• Example: deposit ৳18,000 and receive a maximum bonus of ৳10,000 — total balance ৳28,000.
• To withdraw the bonus, a wagering requirement of 25 times (25x) the bonus amount must be completed.
• The welcome bonus applies once per player only.

4.2 General Bonus Terms

• Bonus cash is not used before real cash — wagering requirements must be met before withdrawal.
• Multiple bonuses may not apply at the same time — please check the terms of each offer separately.
• Bonuses apply only to eligible games or bets — some games may not count toward wagering requirements.
• supurbaji reserves the right to cancel any bonus if evidence of bonus abuse or fraud is found.
• supurbaji reserves the right to modify or cancel any bonus offer at any time.

4.3 VIP Program

supurbaji offers three VIP tiers for active players:

• Bronze — weekly cashback of up to 0.3%.
• Silver — weekly cashback of up to 0.5%.
• Gold — weekly cashback of up to 0.8%.

Advancement to a higher VIP tier depends on consistent play and activity. Each tier has its own benefits and conditions.

5.1 Fair Play Policy

supurbaji is committed to ensuring fair play. The following behaviour is strictly prohibited:

• Creating strategic accounts to exploit the bonus system.
• Playing using automated bots or software.
• Colluding with other players to influence game outcomes.
• Any form of fraud, system hacking, or server manipulation.

If such activity is detected, the account will be immediately terminated and all deposited funds will be confiscated.

5.2 Technical Issues

If a game session is interrupted due to a software or network issue, supurbaji will make reasonable efforts to resolve the situation. However, supurbaji is not responsible for technical faults on the part of the game provider. Bets placed during a technical issue may be voided.

5.3 Betting Limits

supurbaji reserves the right to set minimum and maximum betting limits for each game and bet type. As part of its responsible gaming policy, players may also set their own daily, weekly, or monthly betting limits.

6.1 Self-Exclusion

If you feel that gambling is getting out of control, please contact our live chat to request self-exclusion. Once self-exclusion is active, your account will be closed for a specified period or permanently and you will not be able to log in.

6.2 Protection of Minors

supurbaji is committed to preventing minors from gambling. Account creation by anyone under the age of 21 is strictly prohibited. If this is suspected, verification documents will be requested and the account will remain suspended until verification is complete. Parents are advised to use appropriate parental control software on family devices.

6.3 Setting Limits

supurbaji provides players with the ability to set the following limits:

• Deposit limit — daily, weekly, or monthly.
• Session time limit — maximum duration of continuous play.
• Loss limit — the maximum amount that can be lost within a given period.

To learn more about these features, visit our Responsible Gaming page.

7.1 Use of Personal Information

supurbaji collects and processes your personal information solely for the following purposes:

• For account creation and management.
• For payment processing and verification.
• For providing customer service and support.
• For fraud prevention and security.
• To inform you about relevant promotional offers (if you have given your consent).

For more details, please see our Privacy Policy.

7.2 Data Security Measures

supurbaji applies industry-standard security measures to protect your information:

• SSL (Secure Socket Layer) encryption is used for all data transmission.
• Financial information is stored with the highest level of security.
• Your personal information is not shared with third parties, except where required by legal obligation.

8.1 Service Availability

supurbaji strives to provide uninterrupted service, however the service may be temporarily unavailable in the following situations:

• During scheduled maintenance and upgrade activities.
• In the event of a technical outage or unexpected server issues.
• Due to internet connection issues or disruptions from third-party services.

supurbaji is not responsible for any losses caused by such disruptions.

8.2 User Responsibilities

You are fully responsible for all activities on your account. Even if a third party uses your login credentials, the responsibility for those activities remains yours. If you suspect your login information has been stolen or used without authorization, contact us immediately via live chat.

9.1 Complaint Process

If you have a complaint about any matter, please follow the steps below:

• First, contact our 24/7 live chat and describe the issue in detail.
• If the issue is not resolved via live chat, send a written complaint to [email protected].
• In your email, include your account ID, a description of the problem, and the relevant date and time.
• supurbaji will review the complaint within a reasonable time and provide a resolution.

9.2 Final Decision

In the case of disputes regarding game results or betting, supurbaji's server logs will be considered as final evidence. Game results cannot be changed without clear proof of a technical error.

10.1 Support Channels

• Live Chat: 24/7 live chat support in Bengali — direct and instant.
• Email: [email protected] — for detailed inquiries and complaints.

10.2 Learn More

Visit the pages below for other supurbaji policies and information:

• Privacy Policy — how your personal information is stored and used.
• Responsible Gaming — information on healthy gaming habits and support.
• FAQ — answers to common questions.
• About Us — detailed information about supurbaji.