supurbaji's Privacy Policy — Your Information Is Completely Safe
Learn transparently how your personal information is collected, used, and kept secure — everything laid out clearly.
Introduction and Applicability
supurbaji ("we", "us") operates a safe and trusted online casino and sports betting platform for players in Bangladesh. Protecting your privacy is one of our highest priorities.
This privacy policy describes what information is collected from you when you use the supurbaji website (supurbaji.cam), how that information is used, who it may be shared with, and what rights you have over your information.
By using our platform, you are considered to have accepted the terms described in this privacy policy. This policy forms part of our Terms and Conditions and should be read together with them.
What Information We Collect
Various types of information may be collected when you create an account and use services on the supurbaji platform. Each piece of information is collected for a specific purpose.
Identity Information
Information you provide when registering an account:
- Full name
- Date of birth (for age verification)
- Email address
- Password (stored in encrypted form)
- Contact information
Financial Information
Information required to process transactions:
- bKash / Nagad / Rocket / Upay number
- Bank account details (where applicable)
- Deposit and withdrawal history
- Transaction amount and time
Technical Information
Information about your device and connection:
- IP address
- Browser type and version
- Operating system
- Device identifier information
- Cookie and session data
Usage Information
Information about your activity on the platform:
- Gaming history and preferences
- Betting patterns
- Login and logout times
- Pages visited
- Live chat conversations
Purposes of Information Use
supurbaji uses the information collected from you for the legitimate purposes listed below. We never use information unnecessarily or without your permission.
- Account Management: To create, verify, and maintain your account — this is a fundamental condition of providing our service.
- Age Verification: To ensure that only those aged 21 or above are permitted to use the platform.
- Financial Transaction Processing: Your payment information is used to process deposits, withdrawals, and bonus payments.
- Customer Support: To properly resolve your questions, complaints, and assistance requests.
- Security and Fraud Prevention: To detect and prevent account hacking, money laundering, and misconduct.
- Platform Improvement: To analyze usage patterns and improve service quality and user experience.
- Responsible Gaming Support: To identify gambling addiction risks and provide the necessary assistance.
- Legal Compliance: To comply with applicable laws and regulations and to provide information to regulatory authorities.
- Communication: To send important account-related notifications, promotions, and updates (with your consent only).
Cookies and Tracking Technologies
Cookies and similar technologies are used on the supurbaji website. Cookies are small text files stored in your browser that help improve your browsing experience.
Essential Cookies
Essential for the basic functionality of the platform. Used to maintain login sessions and ensure security. These cannot be disabled.
Functional Cookies
Used to remember your preferences and settings (language, theme, etc.). These ensure your personalized experience.
Analytical Cookies
Used to understand which pages are visited most and how users navigate the platform. This helps us improve our service.
Cookie Controls
You can delete or block cookies at any time from your browser settings. However, disabling essential cookies may cause some platform features to stop working.
Information Sharing and Third Parties
supurbaji does not sell or rent your personal information. However, in certain circumstances, limited information may be shared with trusted third parties:
Who information may be shared with:
- Payment Processors: bKash, Nagad, Rocket, Upay, and banking authorities — solely to complete transactions.
- Technology Service Providers: Hosting, cloud storage, and cybersecurity providers — under contractual confidentiality agreements.
- Game Providers: Providers such as Pragmatic Play, JILI, PG Soft, Spribe, and Evolution Gaming — only the information necessary for gameplay verification.
- Legal Authorities: Necessary information may be shared with authorities in the case of a court order or legal obligation.
Data Security Measures
supurbaji applies industry-leading security measures to protect your information. Our security infrastructure is continuously updated.
SSL Encryption
All data transmissions are secured with 256-bit SSL/TLS encryption.
Password Hashing
Your password is never stored directly — it is kept only in hashed form.
Monitoring Systems
Automated 24/7 monitoring is active to detect unauthorized access.
Secure Servers
Your data is stored in secure data centers and backed up regularly.
Access Controls
Only authorized personnel can access specific information — strict access control measures are in place.
Security Audits
Regular security audits and vulnerability testing are conducted.
Data Retention Period
supurbaji retains your information only for as long as necessary or legally required. The retention period for specific information is outlined below:
Active Account Information
All account information is retained while your account remains active. Even after account closure, certain information may be retained for a specified period in accordance with legal obligations.
Financial Transaction Records
Transaction records must be retained for an extended period in accordance with financial regulatory requirements. This information also serves to resolve any potential disputes.
Gaming History
Gaming history is retained in accordance with responsible gambling policies and for dispute resolution purposes. Additional information may be deleted upon your request.
Communication Records
Records of live chat and email communications are retained for a specified period to improve customer service quality and for dispute resolution.
Your Data Rights
supurbaji believes every user should have full control over their personal information. Your rights are described below:
Right to Access
You have the right to know what information we hold about you and to receive a copy of it.
Right to Rectification
If any of your information is incorrect, you may request that it be corrected.
Right to Erasure
Where there is no legal obligation to retain it, you may request that specific information be deleted.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be limited or stopped.
Right to Data Portability
You may request your information in a structured, machine-readable format.
Right to Object
You may object to marketing communications or to certain types of information processing.
Protection of Minors
supurbaji is intended only for individuals aged 21 or above. We do not knowingly collect personal information from anyone under the age of 21.
Age is verified at the time of account registration. If we are notified that information from someone under the age of 21 has been collected, we will immediately delete that information and close the relevant account.
If you believe a minor has created an account on our platform, please notify our support team immediately.
Privacy Policy Changes
supurbaji reserves the right to update its privacy policy from time to time. This policy may change due to changes in the service, adoption of new technologies, or legal requirements.
If any significant changes are made, we will notify you in advance by email or through a notice on the platform. Continued use of the platform after changes are made will be considered acceptance of the updated policy.
You are advised to visit this page regularly to read the latest version. The "Last Updated" date will always be shown at the top of the page.
Have a Question About Privacy?
Our support team is always ready to help with any questions or concerns about the security of your information.
For more information, also visit our Terms and Conditions and Responsible Gaming pages.